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The Kingswood Surgery
Kingswood Road, Tunbridge Wells, Kent, TN2 4UH
Tel: 01892 511833
Fax: 01892 517597
Out of Hours: 111 ***

Patient Registration

Registration is open to any person with NHS entitlement residing within the Practice Area. If you move away from the Practice Area, you will be asked to register with another GP Surgery closer to your new home.

How to Register

You will be asked to complete a Registration Form. Details of your last registered doctor and last home address, including the post code will be required to complete this form. You will also need to provide two forms of identification, a photo ID (driving licence or passport) and proof of address (recent utility bill or bank statement). Please come to the surgery during the afternoon, after 2pm, to register with the surgery.

All patients are now allocated a named GP. If you are not sure who this is, please enquire when you next visit or call the surgery.

When you register you will be asked to provide a urine sample and to take your blood pressure on the machine available for patient use.

If you are on repeat medication you will be made an appointment with your new GP.

Access For Disabled Patients

Our practice has recently undergone a refurbishment and as a result the following facilities for patients with disabilities are now available to improve the quality of their visits:

  • Patients are able to notify staff of their impending arrival by using the phone ahead procedure, enabling them to be met outside upon arrival and assisted into the building.
  • A dedicated disabled parking area for blue badge holders is located at the front of the car parking area.
  • Access is now via automated doors and the reception has been modified to facilitate access.
  • An induction loop system has been installed in the public areas for hearing impaired patients, with a portable loop system available for individual consultations.
  • Large print and Braille are available to help visually impaired patients access the website and new patient information, such as this book.
  • Wheelchair access is available throughout the ground floor, enabling staff to meet patients in any of the clinical consultation rooms.
  • A dedicated WC for disabled patients in located on the ground floor.

We value feedback from our patients and would like them to tell us how we can further improve our service. Please feel free to let us know how when you visit, or by contacting us via telephone, or email.

Patient Communications

Communication forms an essential part of our role and we wish to ensure that when we contact you whether in writing or by phone; or when you come into the surgery or visit the website, the information you need is accessible in the most convenient and appropriate way for you.

We would be grateful if you would let us know any of the following as soon as it becomes important to you:

  • If you have difficulty reading our letters and would like them to be sent in better formats, such as Braille, large print or easy read.
  • If you find that have hearing difficulties and have to rely upon lip-reading, a hearing aid or need the help of a sign language interpreter to conduct a conversation with your healthcare specialist, or
  • If you feel anxious when visiting and would value the support of a friend, or advocate to accompany you?

Please inform us, either at the reception when you next visit, or by calling us on 01892 557273, between 09:00am and 2:00pm weekdays.

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